You will receive an email with your track & trace code from us, that you can follow. You can follow the track & trace code on our Eve's Fashion PostNL page. Click here. Please note, your track & trace can be traced once it has been scanned at a PostNL Location.

What are the return conditions?

Register a return by email: info@eve-fashion.com Items must be returned to us within 14 days. Sale items cannot be returned. Exchanging is possible within the set period of 14 days. All labels must remain attached to the items. Items must be unworn and unwashed. Jewelry and eyelashes cannot be returned for health and hygiene reasons. Underwear and swimwear can only be returned if the hygiene seal on the package has not been removed, this concerns the Eve's Fashion sticker. Always keep your track & trace code.

How do I use a promotion code/shopping credit?

Enter your code in the section "discount code" at the checkout or in your shopping cart. Press "Apply" If your code has been applied, a green bar will appear with the text, you have used discount code "........". If you see red text with "Discount code" .... "is not valid.", view our troubleshooting steps down below for promos. Only one promotion code can be used per order. Free shipping for orders over €75,- can be canceled, with use of a promotion code/shopping credit. Shopping credits can be disabled on the site during special promotions.

Select the item(s) in your size and place it in the shopping cart. Do you want to continue shopping? No problem, the item(s) will remain in your shopping cart. If you want to order immediately, click on "Continue to order". Log in to your account if necessary. If you do not have one yet, you can create an account during the order. Check order. Arrange the shipment of your order. Indicate where we need to deliver your order. You can specify a delivery address other than your own. Pay and complete. Accept our terms and conditions. Click on "Place order" to complete your order. You pay immediately in the safe environment of your bank.

How can I return an item?

If you want to register a return, always do this by e-mail. This can be sent to the following email address, info@eve-fashion.com. As soon as we have received this registration, you will receive a return number, return label and return form. The return number must be noted on the package. This number ensures that the package can be accepted by us and will end up at the returns department. Please note, this is not a reply number. The return costs are at your own expense.

My promotion code/shopping credit is not working, what now?

A promotion code entered in the section "discount code", but received an "invalid code" red text message? View the handy tips and FYIs down below, before contacting: All codes have an expiration date. Check the e-mail in which you have received the promotion code/shopping credit to confirm, to know until when you can use it. Make sure you enter the promotion code/shopping credit in capital letters and without quadrats. This is super important! Ensure that you do not attempt to apply more than one promotion code per order. Some promotional codes can only apply to certain items, e.g. new in / hotlist. If you have received your code by e-mail, the full details of the items to which the code applies to will be included. Most of our codes are for single use, so if you have used the code before and it is now shown to be invalid, check the conditions of the code to confirm whether it is for single use. This is shown in the mail.

How long do I have before I have to return my order?

With Eve’s Fashion you have a legal withdrawal period of 14 days, returns must be returned within this period. This way you have enough time to try on your item(s) and decide whether you want to keep the item(s) or return it.

Why am I experiencing problems with the payment by Afterpay?

Do you choose Afterpay and do you get an error message every time? Then you may be rejected by Afterpay for this order. This can have several reasons: You are younger than 18 Your details have not been entered correctly Your maximum number of orders are open Your credit is too low